Meet the Arival team

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Douglas Quinby

Co-founder & CEO

Douglas partnered with Alex and Bruce on Arival to fill the huge void in insights, information and conferences for travel’s third-largest sector, Tours, Activities & Attractions. A 20-year travel industry veteran, Douglas has held various roles in marketing, media and research, most recently as Senior Vice President, Research, at Phocuswright, the leading travel industry research firm. He designed and led numerous seminal studies while at Phocuswright, including on Tours, Activities & Attractions, and lead programing for the Phocuswright Conference, long the bellwether event for online travel. He’s a sought-after keynote speaker on travel, tourism, technology and distribution. Douglas has presented at numerous travel industry events worldwide to both tepid and thunderous applause. You can see all of the important/boring details on  Linkedin.

Favorite Tour, Activity or Attraction

Anything with his boys, one of whom prefers that it involves dinosaurs, when possible. The picture shows the Quinby family at the World’s Largest Dinosaur, in Drumheller, Alberta, Canada.

Bruce Rosard

Co-founder & COO

Bruce started his career in the travel industry when he founded Moguls Mountain Travel, a leading ski tour operator in the 80’s, 90’s and early 00’s. Combining his passion for skiing and the mountains with his entrepreneurial spirit, Moguls was a dream job. In 1994, Bruce “discovered” the Internet and digital marketing for travel became his next big thing. After selling Moguls, Bruce joined Phocuswright as head of sales and marketing. It was there that he met Douglas and started collaborating together on a variety of projects, including the seminal study for the tours and activities industry, Douglas created the project, did the research and analysis and Bruce found the partners ready to step up and fund it. The rest is history, culminating in the creation of Arival with Douglas and Alex. Bruce keeps his interest in the ski industry by producing the Forum at the Mountain Travel Symposium, the leading B2B event for ski resorts and destinations. Bruce is an active start-up advisor. See more on LinkedIn.

Favorite Tour, Activity or Attraction

I have to admit, Harry Potter World at Universal in Orlando blew me away. Both of my boys are Harry Potter fans and even though I have not read all of the books or seen all the movies, I was amazed at how authentic the place was (especially for a place that doesn’t really exist!). For me personally, anything on a mountain bike or skiing any mountain keeps me smiling.

Alex Kremer

Co-founder & Advisor

Alex co-founded Arival with Douglas & Bruce to provide insights, knowledge and networking for the hundreds of thousands of experience providers around the world. An eight-year veteran of Tours, Activities & Attractions, Alex is also co-founder and Vice President Product at Redeam, a channel sales platform serving the sector. He was previously Senior Vice President of Partnerships at Nor1, a leading hospitality merchandising provider. He joined Nor1 after it acquired Flextrip, a B2B tours & activities distribution network he co-founded. Alex is a 15-year veteran of technology startup companies, previously co-founding Cruvee, a business intelligence company for the wine industry where he led Business Development. Prior to that, he co-founded FanAxis, one of the world’s first fan club management and merchandising firms in the music and entertainment industries. Alex is based in Boulder, Colorado.

Favorite Tour, Activity or Attraction

I’m an avid traveler and have been lucky to experience a lot of unique activities around the world. One of my favorite experiences has been sailing the Gulf of Thailand and visiting the numerous small islands around the region.

Lynne Fetterman

Director of Operations

Lynne is a serial entrepreneur and compulsive organizer. With nearly 30 years of experience in operations management and organizational systems, 25 plus years in the travel industry, and hundred of destinations visited in her journeys, she brings a skill set both broadly applicable and weirdly specific to Arival.  

Favorite Tour, Activity or Attraction

The baths in Budapest, a river boat up the Amazon, a hut on the top of Pod Rysy on the Poland-Slovak border, the great pyramid at Giza, kayaking in Alaska, the market in Istanbul… all make my list. I love the diversity the world offers. Perhaps my favorite is yet to come!

Jayme Zerivitz

Marketing Manager

Jayme’s career began in Los Angeles where she was a production assistant on the set of various commercials, canceled TV series, and feature films.  After moving to Colorado, Jayme was a promotions producer at Starz, writing and producing promos for movies airing across nine channels. Jayme then served as the marketing director for a local non-profit as well as a tech startup.  Jayme has been with Arival since day one and enjoys supporting–and getting to know–all of our attendees and partners from across the globe. See the rest on Linkedin.

Favorite Tour, Activity or Attraction

I love anything that gets me and my family outside. We live in Colorado, so hiking in the summer and skiing in the winter are my favorite things to do.  One of my most memorable tours has to be Alcatraz. Being on that island, and the sound effects on the audio tour, allow you to fully envision what it was like as a working prison.

Lori Walton

Event Manager

Lori joined the team as the Event Manager for Arival her responsibilities include execution of sponsorship deliverables, planning and coordination of event logistics and food & beverage. She has 20 years of meeting and event planning experience with a focus on meetings with in the travel industry. She as served as the Program Director for the Mountain Travel Symposium for 15 years and counting.

Favorite Tour, Activity or Attraction

It’s too hard to select a single thing so I am going with “seeing the sights” with my family! We enjoy exploring and experiencing many different types of destinations from Aspen, Orlando, Paris, New York, Cancun, Germany, Banff…and our list has so many amazing places we have yet to get to!

Hollis Thomases

Research Analyst

Hollis’s love of travel came at an early age. Inspired by her grandparents and her grandmother (who spoke seven languages!), Hollis learned the art of hospitality by first watching and then doing. Her career began in food service, eventually taking her to a management position at SYSCO until 1998 when she left to found her own digital marketing, advertising, and consulting company. Over 15 years, she grew a practice area in tourism that included serving Visit Baltimore. Since 2013, she has put her experience in marketing and technology to work for a variety of firms as an independent research analyst and consultant , including  for Phocuswright and now Arival.

Favorite Tour, Activity or Attraction

That’s a tough call, as I’ve been blessed to have had so many. One standout was a week-long tour of Sorrento and the Amalfi Coast in Italy, which we did with perfect strangers but who became lifelong friends. Recently, we did an all-day excursion in St. Lucia that included the Souffiere Safari where I got to drive an all-terrain dune buggy with manual transmission up and down treacherous, windy roads to beaches, mud baths, waterfalls, and scenic overlooks. It was a totally wild and fun experience!

Cathy Walsh

Research Analyst

Cathy has been studying the global travel industry for nearly two decades. An aspiring professor in her early years, she earned an MA in English literature before defecting to apply her love of writing and research to travel. After beginning her career as editor of a travel distribution newsletter, she has worked for many years as a research analyst (and sometime marketing writer) for the travel industry research firm Phocuswright. She has contributed to a broad range of research efforts, including key studies focused on the tours, activities and attractions segment. When she isn’t researching travel or chasing her young children, Cathy enjoys creating fiction set in interesting destinations.

Favorite Tour, Activity or Attraction

Over the past few years, I’ve enjoyed visiting dozens of indoor playgrounds, spraygrounds and museums, where I love to watch my three boys play and experience new things. Highlights on my own travels include a visit to Virginia Woolf’s Monks House in England and an overnight camping tour on Australia’s Fraser Island.

Anne Failing

Research Analyst

Anne has been working in the tourism industry for over a decade.  Prior to joining Arival, she worked as a market research consultant with a focus on the ski industry and economic development in mountain communities.  As a lead analyst, she has developed projects that focus on product development, revenue management, strategic planning and market specific targeting decisions within the travel industry.  See the rest on LinkedIn.

Favorite Tour, Activity or Attraction

My wanderlust has exposed me to a myriad of experiences,so it is hard to choose a favorite.  Some of my most memorable experiences are skiing steep couloirs in La Grave, France, tasting my way around Istanbul on an epic food tour, watching villagers in rural Pac Ngoi, Vietnam tend their rice fields and walking through history in the trenches of the Western Front and the beaches of the Norman Invasion.

Arival Partners